Customer relation management software that integrates sales with campaigns, leads, sales pipeline, forecasts and more. It includes plugins for Microsoft Outlook and Office, integrated inventory management, an API for third-party integration, role-based security, product customization, and reports and dashboards.
A web-based help desk that features bulletin board style communications, file attachments, email-based ticket submission with support for HTML-only messages, intelligent ticket routing using departments and four tiers, and a customer database for easy tracking of contact info or service options.
Help desk and customer service solutions in the cloud. This software allows you to manage your incoming email, help desk incidents, reporting and much more. It features an optional self-service and incident logging front-end for your clients. Full reporting on your incidents and requests.
An extensive Q&A system you can easily integrate into your existing website or blog. It even allows you to create a new standalone question and answer community. Your visitors are able to ask questions, submit answers, and be recognized for their expertise on any subject.
Open source web-based CRM software that includes sales force automation, marketing automation, service and support, collaboration, business analytics, mobile CRM, over-the-air push SyncML synchronization, Outlook integration, a module builder, web services access and a rich AJAX interface.
An interactive FAQ/Knowledgebase system that can be answering your customers' questions in less than an hour. It instantly answers repetitive questions, while forwarding unresolved issues to you by email. The system records all questions asked and gives you detailed usage stats so you know what your customers are asking.
Provide an integrated help desk solution that effectively manages and controls your support traffic. It features an email parser that takes incoming email and creates tickets or marks them as replies to existing tickets. It handles all incoming email from any number of POP accounts. You can filter the route of new emails.