Help desk and customer service solutions in the cloud. This software allows you to manage your incoming email, help desk incidents, reporting and much more. It features an optional self-service and incident logging front-end for your clients. Full reporting on your incidents and requests.

• $29.95+/mo

This service provides merchants with enterprise-grade search and merchandising software they can install in minutes. You link your store's data feed to this service and it will provide a searching capability with autocomplete, search reporting, and dynamic navigation.

• $119+/mo

An enterprise-scale social business solution that integrates the most powerful aspects of collaboration, social networking, and community software. It is designed for every type of online community: employee, public or both.

• Commercial

Velaro offers online live help, real-time visitor monitoring, survey management, and email to enhance your sales, customer service, and marketing efforts.

• $19.95/mo

Store every conversation, email, call, meeting, document, and deal you’ve ever had with a contact. You’ll always know who you talked to, what was said, and when to follow-up next.

• $29/mo
• $49/mo
• $99/mo

Web-based CRM software to integrate your marketing, sales, order fulfillment and customer service operations.

• $30/mo
• $50/mo

Provide an integrated help desk solution that effectively manages and controls your support traffic. It features an email parser that takes incoming email and creates tickets or marks them as replies to existing tickets. It handles all incoming email from any number of POP accounts. You can filter the route of new emails.

• $279
• $9/mo
• $29/mo
• $49/mo

Sales, puchasing and inventory control systems for small and medium sized businesses. It will give you access to all your sales opportunities, contacts, documents and distribution from anywhere you have access to the internet.

• $25+/mo

A combination of CRM and project management software for businesses with 1 to 100 employees. It supports billing, deadlines, project templates, progress sharing with clients, customer issue ticketing, document sharing, sales leads and more.

• $29.95/mo
• $44.95/mo
• $54.95/mo

Customer relation management software that integrates sales with campaigns, leads, sales pipeline, forecasts and more. It includes plugins for Microsoft Outlook and Office, integrated inventory management, an API for third-party integration, role-based security, product customization, and reports and dashboards.

• Free
• Commercial

Web-based sales CRM software for the tracking, analysis and forecasting of individual and team sales pipeline and contacts. Built with simplicity at its core, focus is kept on key sales tasks, while eliminating unnecessary ones, helping to ensure buy-in of the entire sales team.

• Free
• $15+/mo

A collection of applications for sales management, customer service, internal collaboration and contact databasing.

• Commercial

Web-based hotel management that integrates property management, global distribution, bookings and marketing for independent hoteliers, small hotel chains and hotel management companies. It covers online booking, check-in/out, rate management, reservation management, front office, housekeeping and more.

• $50/mo

Website feedback analytics that allows you to generate feedback forms for different areas of your site. This data is then analyzed to identify the pain points on your site so that you can increase conversion rates and improve customer service and loyalty.

• $99/mo
• $249/mo
• $499/mo

A web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support. Companies can manage their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat.

• Commercial

An online CRM application that makes managing customer contacts and sales activities secure and easy. It includes a visual analytics dashboard; workflow notifications for product notifications, invoices and sales approvals; sales tracking; and tools for managing document association, product catalogues and more.

• Commercial

Conduct surveys with ease by creating your survey using a WYSIWYG survey design tool, deploying your survey to your respondents, and fully analyzing the results. It supports drag and drop ordering of questions, more than 20 question types, email and data list management, data exporting, answer randomization and more.

• $349+
• $19.95+/mo
• $6750/yr

Online web-based sales tracking and pipeline management that allows you to handle customer profiles and tasks, view a dashboard and sales reports and communicate with a work group.

• Commercial

Sales support software to manage your sales pipeline, share contacts, track leads, maintain a sales calendar, share documents and generate sales reports. It includes customization options and an API to integrate it with third-party apps. Mobile access is provided for the iPhone, and it supports messaging and reporting to any cell phone.

• $15/mo

A simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies.

• Free
• Commercial

A Lean BPM software solution that helps organizations reduce cost and improve employee satisfaction by providing process definition, workflow automation and visibility for areas such as Information Technology, Human Resources, Finance, Sales, Marketing and other types of services.

• Commercial

Prioritize, manage and close support requests that reach your organization. You can build and publish support knowledge bases, analyze and improve the performance of your customer support team, provide customer portals and more.